Support

We strive to respond within 1 business day. For urgent issues (outage, security), state it in the subject.

Contact

• Email: joseph.zheng97@outlook.com
• Status & incident guidance: Changelog and /api/health

Billing & refunds

• Paddle honours consumer cancellations within 14 days of the first charge. Include your org name and invoice ID.
• Cancel anytime from your billing page; access continues until period end.

Data requests

• Export your organization data from Settings.
• Request deletion from Settings or via email; we purge within 7 days per policy.